News 2 - Amberjack

The Legal Talent War: Competing Beyond Paychecks

Leave a Comment / Insights, News / By Dan Boyden

The war for talent is rife. Firms are unleashing major salary increases to secure top talent and get ahead of the game. A Randstad Risesmart survey of 85 UK-based HR departments showed that 65% of participants believe “organisations will need the best people on board to help them rebuild” following the pandemic. So, it’s not hard to see why law firms are competing for legal talent are coming out guns blazing with such salary hikes for trainee and newly qualified solicitors and lawyers. …

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Great Resignation or the Great War for Talent – or both?

Leave a Comment / Insights, News / By Dan Boyden

According to some, the new year has arrived with the recruitment environment in a state of flux; but with pandemic light at the end of the tunnel* what are the predictions and current trends we are seeing for 2022? (*tunnel length unknown) Industry Insights Here at Amberjack we have been reviewing information from different sources to be able to best provide insights from across the industry. To begin …

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Hire Customer Service Agents with Potential: A New Immersive Assessment for Call Centres

Leave a Comment / Insights, News / By Dan Boyden

Recruitment statistics for contact centres don’t paint a pretty picture. Call Centre Helper’s 2021 Research Paper highlights that 43.5% of contact centre professionals are experiencing damaging staff shortages, and Contact Babel, proprietor of the UK’s largest annual contact centre study, have shared in their 2021 report that 1 in 6 operations experience annual attrition over 30%. With tragic turnover rates, poor retention, and lack of candidate experience, it’s clear that the contact centre industry as a whole has been in need of radical changes for a while. …

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Great Resignation or the Great War for Talent – or both?

Hire Customer Service Agents with Potential: A New Immersive Assessment for Call Centres

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