I’ve been with the same bank for over 20 years. Sure, I could switch and get £200. I could move to a bank with a ‘whizzier’ app. But I’ve stuck with my bank… why? Because when I need to speak with a human being, they’ve always been on hand to help. The bank doesn’t always […]
Hiring for Exceptional Customer Service Read More »
The downfalls of the Coronavirus pandemic have been undeniable. Yet, for some, advantages and opportunities have presented themselves, like little lights at the end of a depressing and dark tunnel. For Contact Centres, the sudden and lasting upheaval caused by Covid certainly shook things up, but the result is not entirely negative. While uprooting an
Benefits of the Pandemic – Is Your Contact Centre Using Potential-based Hiring? Read More »
Recruitment statistics for contact centres don’t paint a pretty picture. Call Centre Helper’s 2021 Research Paper highlights that 43.5% of contact centre professionals are experiencing damaging staff shortages, and Contact Babel, proprietor of the UK’s largest annual contact centre study, have shared in their 2021 report that 1 in 6 operations experience annual attrition over 30%. With tragic turnover rates, poor retention, and lack of candidate experience, it’s clear that the contact centre industry as a whole has been in need of radical changes for a while.
Hire Customer Service Agents with Potential: A New Immersive Assessment for Call Centres Read More »
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