Why not to filter your candidates using CVs, and use more effective alternatives instead! So, you’re looking for new talent with the potential to succeed in your organisation? A candidate with the enthusiasm to make changes and drive development? Someone with a willingness to learn and master new skills? Then why are you still […]
Identifying Candidates with the Potential to Succeed Read More »
The debate around psychology as a STEM (Science, Technology, Engineering, and Mathematics) discipline is ongoing. However, Psychology is a key contributor to other STEM disciplines and a science in its own right. If we focus on the application of psychology to the world of work, we start to hone in on the specific area of
Bringing the Science of Psychology to the World of Work Read More »
Recruitment statistics for contact centres don’t paint a pretty picture. Call Centre Helper’s 2021 Research Paper highlights that 43.5% of contact centre professionals are experiencing damaging staff shortages, and Contact Babel, proprietor of the UK’s largest annual contact centre study, have shared in their 2021 report that 1 in 6 operations experience annual attrition over 30%. With tragic turnover rates, poor retention, and lack of candidate experience, it’s clear that the contact centre industry as a whole has been in need of radical changes for a while.
Hire Customer Service Agents with Potential: A New Immersive Assessment for Call Centres Read More »
Is your recruitment process fair? Does your process allow people from all walks of life to demonstrate their skills and potential? Do you actively look at your processes to ensure any bias is removed? If you’re answer is ‘Yes’, there’s actually a chance you might be mistaken. Unconscious and indirect bias can sneak into the recruitment process without detection. So, we’re sharing what you need to know to identify it, understand it,
“We all have unconscious bias”: Reviewing your Recruitment Process is Crucial Read More »
True diversity extends beyond the visual differences between different groups of people. True diversity finds its home in an organisation with diversity of thought, thinking processes, and personalities. You can contact our specialist teams, and request Amberjack’s full insight paper, Optimising Diversity in Future Talent Recruitment, via the form on the right! What is True Diversity? Organisations committed to true
The Strategy for Achieving True Diversity: Diversifying Your Workforce Made Simple Read More »
Amberjack helps future focused organisations bridge the gap between today and tomorrow.
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