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Service Desk
Apprentice
About Us
We are Amberjack. We’re redefining the talent acquisition and development landscape. We develop volume recruitment technology and services that allow us to create opportunities that empower individuals to showcase their potential, guiding employers to discover the next generation of talent.
The Role
Ready to start a career in tech, while providing great customer support for our clients? Join our Technology Support and Implementation team and you’ll be keeping our technology solutions running smoothly, all while earning a salary starting from £17,500 and studying towards a Level 3 Digital Support Technician Apprenticeship.
What you’ll be doing…
Our Technology Systems and Implementation team are the ones behind the recruitment tools we use to make sure that hundreds of thousands of candidates each year have the best possible application experience.
As a Service Desk Apprentice, you’ll be collaborating with our clients, including Virgin Atlantic, Network Rail, EY and KPMG, providing technical support for our suite of recruitment system solutions, including our Applicant Tracking System, Video Interviewing Platform, and digital assessment platforms. You’ll bring creativity to your work, contributing fresh ideas, and seeking innovative solutions to problems to make sure we’re meeting stakeholder needs.
Some other tasks you’ll be doing include:
- Managing and resolving escalated tickets from our first-line support team
- Monitoring service desk ticket volumes and identify trends
- Maintaining ticket SLAs in alignment with client and internal stakeholder expectations
- Proposing solutions to recurring ticket subjects which might benefit from process, software or training improvements
You’ll be based in our Newbury office, working on a hybrid model (min 2 days a week in office) after your initial training period and once you’ve settled into the role.
Who we're looking for
You should have an enthusiasm for technology and be able to deliver an exceptional customer service to our clients. We’re looking for somebody who can communicate technical solutions effectively in simple terms, so you’ll need to be a great communicator. You’ll also need to have at least Level 4 GCSE in Maths and English, and it would be great if you had a qualification in an IT-related subject.
Other qualities we’d love to see include:
- Strong attention to detail and adherence to processes
- Ability to work independently and take ownership of tasks
- Good time management skills
- Strong analytical skills
It’s not a requirement, but it would be great if you have a basic understanding of any of the common programming languages we use, such as SQL, C#, HTML, or CSS.
Why work for us?
Earn a Level 3 Digital Support Technician Apprenticeship qualification which will provide a great foundation for wherever you want your future career to go. Impress us during the 18-month apprenticeship, and you could even be offered a permanent position in our Technical Support and Implementation team!
Enjoy a friendly working environment at Amberjack with opportunities to grow, both personally and professionally. As well as a great culture and real responsibility, you can also enjoy a salary of £17,500 and an exciting benefits package, including:
- 🏝 25 days annual leave (plus bank holidays)
- 🍰 Your birthday off
- 🥳 Bi-annual company socials
- 🩺 Medical and dental cover
- 🏡 Hybrid working (min 2 days in-office)
- 💰 Access to 1000s of unique discounts
- 🏃♀️ Subsidised gym membership
- 🚲 Cycle-to-work scheme
How to Apply
Please apply via the link in the description.
