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Hiring for Customer Service
Identify Your Talent Pool
Many organisations with Customer Services operations face ongoing challenges with their recruitment and retention.
- 55% of companies state that they’re facing issues with a poor quality applicants.
- 50% of organisations surveyed say that they have experienced skills shortages.
- High attrition with turnover rates in UK call centres ranging from 25-35%.
The first step for any organisation when hiring new talent is understanding how to identify and reach potential new hires. Amberjack’s attraction services can;
- Provide you in-depth people analytics.
- Help you to understand your talent pool.
- Information on potential competitors.
- Create relevant digital and print media.
- Book and manage events.
- Plan and execute social media campaigns.
Challenges with Traditional Customer Service Assessments
- Traditional, linear approach
- Lacks engagement and immersion
- Poor insight into role and environment
- Focus on technical expertise and experience
- No opportunity to demonstrate potential
- Introduce bias into the process
- Unable to identify right candidates leading to high attrition
- Missing out on extended talent pool
Our Customer Service Model
Our Customer Service Assessment
We’re proven experts in creating powerful, tailored and flexible solutions.
Our customer service product is a blended online assessment. Built to include automated sifting and an intergrated video interview it provides an engaging candidate experience and a consitent approach to drive optimum results.
Managing Your Customer Service Candidates
Candidate Management is one of the core areas of our outsourcing services. It refers to the process of building and maintaining relationships with candidates in a recruitment process and ensuring that the experience is as frictionless as possible.
Our candidate management services include; personalised communications, coaching calls, technical support and detailed feedback for every candidate to ensure they have a rewarding experience whether they are successful or not. In a competitive recruitment environment, such as Customer Service improving your candidate management processes can have a hugely positive impact on the overall success of your campaign.
In addition to our candidate management services, we can also provide you with flexible outsourcing support. Ranging from sifting initial applications through to reviewing interviews or facilitating assessment centres, we can work as an extension to your team offering support where you need it most.
Who we work with
Virgin Atlantic
Octopus Energy
