Insights

Hire Customer Service Agents with Potential: A New Immersive Assessment for Call Centres

Recruitment statistics for contact centres don’t paint a pretty picture.  Call Centre Helper’s 2021 Research Paper highlights that 43.5% of contact centre professionals are experiencing damaging staff shortages, and Contact Babel, proprietor of the UK’s largest annual contact centre study, have shared in their 2021 report that 1 in 6 operations experience annual attrition over 30%.  With tragic turnover rates, poor retention, and lack of candidate experience, it’s clear that the contact centre industry as a whole has been in need of radical changes for a while.  …

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“We all have unconscious bias”: Reviewing your Recruitment Process is Crucial

Is your recruitment process fair? Does your process allow people from all walks of life to demonstrate their skills and potential? Do you actively look at your processes to ensure any bias is removed?  If you’re answer is ‘Yes’, there’s actually a chance you might be mistaken.   Unconscious and indirect bias can sneak into the recruitment process without detection. So, we’re sharing what you need to know to identify it, understand it, …

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The ‘Great Resignation’: What is it? How do we Overcome it?

Have you heard of the ‘Great Resignation’? Perhaps you’ve never heard of the term but you’ve felt its impact? The ‘Great Resignation’ has cast its net over many industries; from retail, manufacturing, and construction, to technology, and logistics. Very few organisations have escaped its grasp.  If you’ve been impacted by the ‘Great Resignation’, contact our specialist team here at …

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The Strategy for Achieving True Diversity: Diversifying Your Workforce Made Simple

True diversity extends beyond the visual differences between different groups of people. True diversity finds its home in an organisation with diversity of thought, thinking processes, and personalities.  You can contact our specialist teams, and request Amberjack’s full insight paper, Optimising Diversity in Future Talent Recruitment, via the form on the right!  What is True Diversity?  Organisations committed to true …

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The Skills Gap Shadow over the RL100 Leaders’ Summit

November 4th 2021 marked the return of the Resourcing Leaders’ Summit. RL100 came back with a bang, welcoming their biggest cohort of delegates attending the 2-day event, so far!  Full of insights, storytelling, collaboration and challenge solving from across the industry, the event is a force for positive change, yet it was soon clear that these leaders and their …

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