Business Development Manager, Les Davies, discusses putting candidates first, and his experience on both sides of recruitment. It is 2022, meaning I have been working for most of my life by this point. My first taste of work was at age 12 (yes 12) when I started my weekend job at a local garden centre. …
More than Just a Tick Box! My Experience Putting Candidates First Read More »
According to some, the new year has arrived with the recruitment environment in a state of flux; but with pandemic light at the end of the tunnel* what are the predictions and current trends we are seeing for 2022? (*tunnel length unknown) Industry Insights Here at Amberjack we have been reviewing information from different sources to be able to best provide insights from across the industry. To begin …
Great Resignation or the Great War for Talent – or both? Read More »
Artificial Intelligence (AI) is a regular recruitment news item. From diversity and inclusion, to automation, cost effectiveness, and candidate experience, the discussions are many and constantly changing. AI can be easily misunderstood. Many people outside of or new to the recruitment world might assume that most decisions are made by computers, with little human input, but this isn’t …
Artificial Intelligence: Recruitment Solution or Discrimination Reinforcer? Read More »
Recruitment statistics for contact centres don’t paint a pretty picture. Call Centre Helper’s 2021 Research Paper highlights that 43.5% of contact centre professionals are experiencing damaging staff shortages, and Contact Babel, proprietor of the UK’s largest annual contact centre study, have shared in their 2021 report that 1 in 6 operations experience annual attrition over 30%. With tragic turnover rates, poor retention, and lack of candidate experience, it’s clear that the contact centre industry as a whole has been in need of radical changes for a while. …
Hire Customer Service Agents with Potential: A New Immersive Assessment for Call Centres Read More »
Is your recruitment process fair? Does your process allow people from all walks of life to demonstrate their skills and potential? Do you actively look at your processes to ensure any bias is removed? If you’re answer is ‘Yes’, there’s actually a chance you might be mistaken. Unconscious and indirect bias can sneak into the recruitment process without detection. So, we’re sharing what you need to know to identify it, understand it, …
“We all have unconscious bias”: Reviewing your Recruitment Process is Crucial Read More »
Have you heard of the ‘Great Resignation’? Perhaps you’ve never heard of the term but you’ve felt its impact? The ‘Great Resignation’ has cast its net over many industries; from retail, manufacturing, and construction, to technology, and logistics. Very few organisations have escaped its grasp. If you’ve been impacted by the ‘Great Resignation’, contact our specialist team here at …
The ‘Great Resignation’: What is it? How do we Overcome it? Read More »
True diversity extends beyond the visual differences between different groups of people. True diversity finds its home in an organisation with diversity of thought, thinking processes, and personalities. You can contact our specialist teams, and request Amberjack’s full insight paper, Optimising Diversity in Future Talent Recruitment, via the form on the right! What is True Diversity? Organisations committed to true …
The Strategy for Achieving True Diversity: Diversifying Your Workforce Made Simple Read More »
November 4th 2021 marked the return of the Resourcing Leaders’ Summit. RL100 came back with a bang, welcoming their biggest cohort of delegates attending the 2-day event, so far! Full of insights, storytelling, collaboration and challenge solving from across the industry, the event is a force for positive change, yet it was soon clear that these leaders and their …
The Skills Gap Shadow over the RL100 Leaders’ Summit Read More »
